Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2024

Information We Collect

We collect information you provide directly to us, such as:

  • Contact information (name, address, phone number)
  • Account information for service setup and billing
  • Service usage data for network optimization
  • Customer support interactions

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our internet and cable services
  • Process payments and manage your account
  • Improve our network performance and service quality
  • Communicate with you about your service
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements
  • With service providers who assist in our operations
  • In case of business transfer or merger

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

FibeFly Customer Service
Phone: 1-800-FIBERFLY
Address: 123 Fiber Optic Way, Tech City, TC 12345